Privacy policy

Privacy Policy | OAK WRIST

1. Information We Collect

When you visit our store or website, we collect certain information to provide you with a seamless shopping experience:

  • Personal Identification: Name, shipping address, billing address, email address, and phone number.

  • Transaction Details: Records of the watches you have purchased and payment confirmation (we do not store your full credit card numbers or bank passwords).

  • Technical Data: Your IP address, browser type, and how you interact with our website to help improve your user experience.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Order Fulfillment: To process your payment, arrange for shipping, and provide you with invoices and/or order confirmations.

  • Customer Support: To respond to your inquiries, warranty claims, or return requests.

  • Communication: To send you updates regarding your order status. If you opt-in, we may send you newsletters or promotional offers about new watch arrivals.

  • Security: To screen our orders for potential risk or fraud.

3. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to others. We only share your data with necessary third parties to perform services on our behalf, such as:

  • Courier Services: Sharing your name, address, and phone number with logistics partners (e.g., TCS, Leopards, M&P) to deliver your watch.

  • Payment Processors: Sharing transaction details with secure payment gateways to complete your purchase.

  • Legal Compliance: We may disclose information if required by Pakistani law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers' database, accessible only by those authorized with special access rights.

5. Cookies

Our website uses "cookies" to enhance your experience. Cookies allow us to remember the items in your shopping cart and understand your preferences for future visits. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.

6. Your Rights

As a customer in Pakistan, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to update or correct any inaccurate information.

  • Deletion: Request that we delete your personal data (subject to legal or contractual obligations, such as tax record-keeping).

7. Changes to This Policy

OAK WRIST may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the bottom of the page will reflect the most recent changes.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Business Name: Oak Wrist

Business Number: +92 328-7470-486

Email: oakwrist.info@gmail.com

Business Address: Pakistan