FAQs

To provide your customers with clarity and reduce the burden on your support team, here is a set of Frequently Asked Questions (FAQs) tailored for OAK WRIST. These address common concerns specific to the Pakistani market, such as delivery inspections and watch authenticity.

Frequently Asked Questions (FAQs)

1. General Information

  • Where is OAK WRIST located? We are a premium online watch store based in [Insert City, e.g., Lahore]. While we primarily operate online to offer the best prices, all orders are dispatched from our central fulfillment center with the utmost care.

  • Are your watches original? Yes. We guarantee that every timepiece sold at OAK WRIST is 100% authentic and comes with its original brand packaging and documentation.

2. Shipping & Delivery

  • How long will it take to receive my order? Orders in major cities like Karachi, Lahore, and Islamabad usually arrive within 2 to 3 working days. For other cities and remote areas, please allow 3 to 5 working days.

  • Can I open the parcel before paying the courier (COD)? Most courier regulations in Pakistan do not allow customers to open the parcel before payment. However, OAK WRIST offers a 7-day checking warranty. If the watch is not as described once you open it, we will facilitate a return or exchange.

  • What are the shipping charges? We offer free shipping on all orders over Rs. 5,000. For orders below this amount, a flat shipping fee of Rs. 200 applies nationwide.

3. Payments

  • What payment methods do you accept? We accept Cash on Delivery (COD), Direct Bank Transfers, and mobile wallets such as EasyPaisa and JazzCash.

  • Is it safe to pay online? Absolutely. Our website uses SSL encryption to ensure your transaction data remains private and secure.

4. Warranty & Repairs

  • Do these watches come with a warranty? Yes, most of our watches come with a 1-year or 2-year official brand warranty covering the internal movement and battery. Please check the product description for specific warranty terms.

  • What does the warranty NOT cover? The warranty generally does not cover "external damage" such as scratches on the glass, strap wear-and-tear, or damage caused by accidents or unauthorized repairs.

  • How do I claim my warranty? Simply contact our support team with your order number and warranty card. You will need to ship the watch to our service center, and we will handle the repair or replacement process for you.

5. Returns & Exchanges

  • Can I return a watch if I don't like it? Yes, we have a 7-day "Change of Mind" policy. The watch must be unworn, with all protective films and tags intact, and in its original packaging. Please note that return shipping costs for change-of-mind returns are borne by the customer.

  • What if I receive a damaged watch? If your watch arrives damaged or is not the model you ordered, please contact us within 24 hours. We will arrange a free replacement for you immediately.

6. Watch Care

  • Are these watches waterproof? Water resistance varies by model. Most are "Water Resistant" (splash-proof), but we recommend checking the ATM rating in the product specifications before swimming or showering with your watch.

  • How do I adjust the metal strap? For stainless steel bracelets, we recommend visiting a local professional watch technician to remove links safely to avoid scratching the finish.

Still have questions? Contact our team via WhatsApp at [Insert Number] or email us at [Insert Email]. We are available Monday to Saturday, 10 AM to 7 PM.

Business Name: Oak Wrist

Business Number: +92 328-7470-486

Email: oakwrist.info@gmail.com

Business Address: Pakistan